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General Terms
Booking Your Diving, Payment and Contract: A binding contract between Blue Ocean and you will come into existence with the confirmation of your booking. These terms and conditions form the basis of the contract and may only be updated, amended or otherwise changed in any way by Blue Ocean in writing. By completing the booking process, you are agreeing to Blue Oceans’ Terms and Conditions. Confirmation of booking serves as confirmation that payment has been taken. Please check all information carefully to ensure it is accurate. If you have any queries or find any errors, you must advise us immediately in writing.

Deposits: For bookings where payment is not made prior to arrival, to avoid disappointment please secure your booking by paying a deposit. Please be advised that Blue Ocean require the remainder of the payment in full before starting any diving or other activities so therefore please ensure you have a means of paying before departing for your chosen activity, Blue Ocean require a non-refundable deposit of 20 euro to secure a booking for Discover Scuba Diving experiences. For all diving related courses a non-refundable deposit of 75 euro is required to secure a booking. For all diving related excursions a non-refundable deposit of 30% of the listed excursion price is required to secure a booking.

Late payment: For bookings where payment is not made prior to arrival, Blue Ocean are not able to guarantee course or boat slots and any bookings will therefore be arranged and paid for locally at full dive centre rates plus any applicable taxes.

Amendments to your booking: If you wish to make amendments or cancellations of confirmed bookings an email should be sent directly at the earliest opportunity to info@blueocean-eg.com

If your foreign office issues a travel warning and advises against travel to a specific destination we will hold on account any monies paid to us as credit to use against a future booking or change/cancel your booking free of charge.

Guests are responsible for checking with the Egyptian Embassy in their home country prior to arrival regarding visa applications. Blue Ocean is not responsible for cancellation costs resulting in failed or delayed visa applications.

Cancellation: Any service booked with Blue Ocean which is cancelled due to bad weather cannot be refunded or exchanged for any other product or service. An insurance letter will be issued should you wish to make a claim concerning illness, injury or loss of diving due to bad weather. However Blue Ocean will in the case of daily diving and where operationally possible, attempt to provide alternative dives, but if this is not possible and as a goodwill gesture for those who do not wish to make an insurance claim, will offer a credit voucher to be used with Blue Ocean in the future. This voucher will be applicable for all of our diving resorts but cannot be passed on to a third party.

No show/late attendance fee: Any guest who books a dive or excursion but does not attend or is more than 15 minutes late in attending, or does not call to cancel by 4.00pm the evening before the arranged day will be subject to our Cancellation policy and may, at Blue Oceans’ discretion, be charged an additional 10 Euro per person cancellation fee.

Surcharges: Blue Ocean reserves the right to apply an appropriate surcharge to its prices should economic changes (such as exchange rates, fuel prices, etc) make a material difference to its pricing structure.

  • A minimum of 14 days’ notice will be given before such a surcharge becomes effective.
  •  No surcharge will be applied within 28 days of departure.

If the surcharge results in an increase of 10% or more to the price of the dive package/dive course then cancellation with a full refund will be allowed. Notification of the intention to cancel must be made in writing within 14 days of the notification or the surcharge.

Insurance: We recommend purchasing cancellation insurance, in the event of unexpected changes in your travel plans. Baggage/Dive Equipment Insurance is also recommended. We do require every diver to have valid accident and medical insurance. Diving Insurance should be obtained prior to your visit. US and Canadian guests are required to sign a waiver which will be supplied at the time of booking or before departure. Please contact info@blueocean-eg.com for a copy.

Note: It is the divers’ responsibility to ensure sufficient insurance coverage is obtained for the diving element of the holiday, particular attention should be paid to excess charges that will be applied by insurance companies before settlement of any claim.

Force Majeure: Except where otherwise expressly stated in these terms and conditions, we cannot accept liability or pay any compensation where “force majeure” prevents or affects the performance or prompt performance of our contractual obligations or causes you to otherwise suffer any damage or loss. Force majeure includes any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid such as, but not limited to, war or threat of war, civil strife, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, terrorist activity, governmental action and all similar circumstances beyond our control.

 

Diving, Courses and Packages
Dive Packages: Unless stated otherwise Blue Ocean dive packages are quoted as two dives per day, including transfer to and from the dive site, drinking water onboard the boat, lead weights, weightbelt and one cylinder per dive filled with AIR.

Cancellation – Where payment is made in full, Diving or Courses only:, If a Dive or Course booking is cancelled (for any reason) 28 days before commencment a full refund minus any payments made to the training agency and/or the cost of any materials you may have already purchased from Blue Ocean will be offered. For cancellations within 28 days to 24 hours before commencement of Diving or Courses a refund of 50% will be arranged, the other 50% will be held by Blue Ocean on account for a 12 month period to be used as part-payment for a future booking and are subject to prices at the time of redemption, this amount cannot be refunded or exchanged with a third party and cannot be redeemed after the 12 month period has expired. For cancellations within 24 hours prior to commencement of Diving or Courses no refund will be offered. A cancellation fee of 75% will be charged to any cancellation being made due to a “promotional offer” being introduced after a booking has been confirmed.

Cancellation of any Technical cylinder/s must be received no later than 48 hours prior to your arrival. Failure to do so will incur a charge of 50% of the total rental cost for any blended Enriched Air Nitrox cylinder/s. All Trimix, Heliox, Heliair and Helium cylinder/s will be subject to 100% cancellation charge.

National Park, Port and Chamber Fees: Each resort have slightly different National Park, Port and Chamber fees. These are paid locally and can be found in our price list.

Additional charges for Diving, Courses and Packages: Any equipment rental, special tank requests, shop purchases (including materials & certification fees) paid locally will be subject to 14% VAT. Prices can be subject to change without prior notice. Current prices can be found at www.blueocean-eg.com/prices/

Medicals: All diving guests are required to sign a self-declaration medical. If you are taking part in a PADI, SSI or other diving course, you are required to sign a medical form prior to starting the course.
If you have, or think you have, any of the medical conditions listed you will need signed clearance from a doctor valid within 12 months of your planned trip. Where doctor’s clearance is needed, we ask you to arrange this before arrival where possible and to bring it with you to avoid any delays and additional costs.

Learn to Dive Guarantee
Scuba Diver, Open Water and Online Learning: If, after the first day of tuition and before day 2, you decide not to continue then we’ll refund your course fee. Refunds do not include payments made to the training agency or the cost of any materials you may have purchased. There are no refunds available if you proceed beyond the first day’s tuition and then decide to stop.

Scuba Experiences: Should you decide to stop the course having completed the first pool or confined water training, we will refund the value of the Open Water dive which is 30% of the cost. For all courses if you have to cancel due to illness, e.g. ear problems, then the matter is treated as an insurance claim and no refund is offered.

Check Dives: The Check Dive, or other skills review dive are for your safety, to make sure you’re capable and safe in the water. All customer diving activity with Blue Ocean is subject to satisfactorily completing a “Check Dive” or other skills review dive with a Blue Ocean Divemaster or Dive Instructor prior to continuing any other diving activities.

Skills Review: Many agencies recommend a Skills Review if it has been longer than six months since your last dive. Blue Ocean advises divers to follow the agency recommendation for safety reasons.

The Skills Review should be booked in advance and takes place on your first day. Alternatively, this can be completed prior to your arrival in resort and signed by an instructor in your diving logbook. Evidence of the date of your last dive should be shown in a log book to avoid problems on check-in. In the interests of safety, Blue Ocean reserves the right to provide and charge for a Skills Review or Check Dive with an instructor or restrict diving activities if the instructor has any concerns regarding diver safety.

We are aware that even after a period of diving inactivity that you maybe an experienced diver, therefore we advise that you complete a Check Dive prior to starting your diving. This allows you to check your buoyancy in an unfamiliar diving environment and acquaint yourself with your equipment. This can be arranged locally and will be incorporated into your first dive and includes the following skills:

  • Mask removal and replacement
  • Regulator recovery and clearing
  • Alternate air source use
  • Demonstration of neutral buoyancy
  • All prices can be found on our price lists; www.blueocean-eg.com/prices/

Diving for Qualified Divers: Blue Ocean dive guides will provide a detailed and comprehensive dive briefing before you enter the water with your buddy. When the guide is in the water they will remain with the group to navigate the site and to look out for any interesting marine life to show you. The dive guide will not provide any dive training during the dive and you and buddy dive together at your own risk. As qualified divers you are responsible for your own and your buddy’s safety during the dive and to plan your dive and dive your plan by using either dive tables or a personal dive computer. You must begin, execute and end the dive with your dive buddy.

Prerequisite diving Certification & Experience: For all Blue Ocean itineraries guests must be certified to a minimum of Open Water Diver or equivalent. We recommend that to get the most from our trips you are certified to Advanced Open Water or above, confident at diving to 30 metres and are comfortable with drift dives. Please check each itinerary for further information.
For guided dives at “Elphinstone” reef you must provide evidence of certification to a minimum of Advanced Open Water Diver or equivalent level and have evidence of a minimum 50 logged dives. For unguided dives on our house reef you must provide evidence of certification to a minimum of Advanced Open Water Diver or equivalent level and have evidence of a minimum 25 logged dives.

Behaviour: Blue Ocean have the right to terminate the arrangements of any person whose behaviour, in our opinion or that of the person in authority, does or is likely to cause danger, distress or annoyance to themselves or any of our other clients, employees or any third party or to cause damage to property or the environment. In this event, our contractual obligation/responsibility to the person concerned (including any continuing/return travel arrangements) will immediately cease and Blue Ocean will not be liable to meet any expenses or costs incurred as a result, make any refund or pay any compensation.

Children: Children aged 12 years or younger participating in a diving course must be accompanied by a parent or guardian at the dive centre/boat/poolside/beach and/or boat when the student is in the water.

Boats, Safari and Mini Safari
Itineraries: All boat itineraries are subject to various unpredictable changes including weather conditions and changes in Egyptian Government approval. Whilst Blue Ocean make every effort we cannot guarantee diving at specific sites. In adverse weather conditions the guides and captain of the boat will have the final decision about which dive sites to visit to ensure that the guests, staff and boats safety is not compromised in any way. If in the unfortunate event that dives are missed or dive sites are not reached due to weather conditions or other unforeseeable changes, Blue Ocean will not offer a refund or compensation. It is very important you bring your logbook, diving certification card and passport with you on your check-in day. You need to show your passport for all boat diving excursions. Without it, the port police could refuse you entry on to the boat.

Boat Changes: In the unlikely event that Blue Ocean changes the boat you have booked for reasons beyond our control we aim to provide a boat of the same standard however in the event this is not possible we will reimburse you the difference in cost.

Additional charges for Safari/Mini Safari: Any equipment rental, special tank requests, shop purchases (including materials & certification fees) paid locally will be subject to 14% VAT.

Safety Equipment: Each safari/mini safari guest is required to carry a Surface Marker Buoy (with a minimum 6 metres of line to deploy during the safety stop) and a torch per person on all trips.

Children: Babies and infants are allowed on board Blue Ocean diving boats at the discretion of the Dive Centre Manager whilst considering the comfort of other Blue Ocean guests on-board. The minimum age requirement for Rigid Inflatable Boat trips is 8 years old. Places are subject to availability and you should discuss options with reservations before confirming your booking.

Children aged 15 years or younger must be supervised by a parent or designated responsible adult at all times whilst on board any Blue Ocean day, safari/mini safari or rigid inflatable diving boat. Children may be accepted on-board for a full charter, subject to consent from the group leader. Blue Ocean cannot provide a legal chaperon service and will not be held responsible/liable respectively.

Liability Release – for all divers

All divers are required to produce a valid certification/qualification and sign a completed registration form/waiver (as below) prior to the commencing diving activities.US and Canadian divers must sign a North American Waiver which will be sent separately

 

Diving Issues you should be aware of when diving in the Red Sea.

In signing/agreeing to this form I acknowledge that I have read and agree to its contents and understand the implications and risks involved.

I agree to follow the safe diving practices of my training organisation(s).

The Egyptian Authorities state a maximum diving depth of 40 meters for more experienced divers however Blue Ocean recommend 30 meters as most insurance companies only cover to a depth of 30 meters when diving with air and Enriched Air NITROX. Different rules apply when diving with technical diving equipment and this will be explained if technical diving is undertaken. I agree that it is my responsibility to check my insurance cover.

DIVING: I agree not to exceed the maximum depth or time limits under any circumstances barring a life threatening emergency. I also understand that it is my responsibility to check to what depths my insurance provides cover. I understand that should I break this rule Blue Ocean reserves the right to stop me diving with no refund for diving packages.
Blue Ocean dive guides will provide a detailed and comprehensive dive briefing before I enter the water with my buddy, when the guide is in the water they will remain with the group to navigate the site and to look out for any interesting marine life to show me. I am aware that the guide will not provide any training during the dive and I, and my buddy pair, dive at our own risk. As a qualified diver I am responsible for my own and my buddy’s safety during the dive and to plan my dive and dive my plan by using either dive tables or a personal dive computer. I must begin, execute and end the dive with my dive buddy.

I confirm that I have been advised and informed of the inherent hazards of skin and scuba diving. I understand that skin and scuba diving can cause physical strain or exertion, not normally experienced in non-diving situations.
I assume all risks connected with scuba diving and will not hold Blue Ocean responsible for any injuries including but not limited to, those resulting from heart attack, physical / mental strain or exertion, or barotrauma, including decompression sickness or arterial gas embolism.

ENRICHED AIR NITROX AND BLENDED BREATHING GAS MIXES: I agree to abide by the maximum operating depth limits applicable to my level of training and the gas mix used. I agree to personally analyze cylinders for my use and complete the fill station log.

MEDICAL: I confirm that I have no current or historic illness, disease or medical condition, which could lead to the injury of myself, any other diver or employee of Blue Ocean, whilst skin or scuba diving. I am happy to complete the “Medical Statement” that is a requirement laid down by the Egyptian Authorities. If I am in doubt as to my health, past or present and the effect this may have on dive safety, I agree to be independently examined prior to diving.

I agree not to drink any alcoholic beverages before I dive. I give Blue Ocean my permission to stop me from diving should I drink any alcoholic beverages before diving or if I am still under the influence of alcohol or other substance before diving. I agree not to dive after use of medication, drug or substance, prescribed or otherwise, or when feeling unwell.

EMERGENCY: I agree to bear all the costs of medical treatment, chamber costs, recovery and transport charges in the event of an accident. Should the case arise that I am unable to decide for myself I authorize Blue Ocean and their agents to arrange medical treatment on my behalf. I will provide Blue Ocean with details of my insurance company, policy number and Medical Emergency Telephone number. I do understand that if any accident happens, it might take some time to reach a medical centre, so I will abide to safety standards and listen carefully to the instructions of Blue Ocean employees.

BOAT SAFETY: Extra due care and attention is required when diving, operating and living on boats due to the increased hazard of, but not restricted to, movement in rough seas, wet decks and equipment movement. I undertake to take extra care whilst on board a boat and will not hold Blue Ocean responsible for any damages incurred that can be attributed to normal boating hazards. I accept the increased risk of diving near to and from boats and Zodiac & Inflatables and accept that extra care and vigilance is required on my behalf.

NATURE: I understand that there is marine life that may cause bodily injury if touched or harassed and therefore I agree not to feed, touch or harass the marine life. I will not wear gloves.

EQUIPMENT: Blue Ocean maintains scuba equipment for service on a rental basis. This equipment is not in any way guaranteed either as to correct construction or safe use. Parties renting and using this equipment will do so entirely upon their own judgment and at their own risk. I have inspected the equipment and find that is in good working order and free from defects. I agree to return the equipment at the end of the rental period in the same condition, fair wear and tear expected, and will be responsible for the loss or damage to the said equipment including freight charges and import duty. Equipment returned late is subject to a late charge. No refunds will be paid due to non-use of equipment. Rentals are per 24-hour or part period. A security deposit is required on all rentals. Blue Ocean is not responsible for any damages or losses of any equipment whether the property of the client or Blue Ocean.

I agree that Blue Ocean will not be held liable or responsible for an injury I sustain as a result of not adhering to the above items.

INSURANCE: Blue Ocean is an Egyptian company and comes under Egyptian law. Blue Ocean has “Dive-Master” liability cover for diving activities. There is no third-party liability insurance of European standards available in Egypt and hence Blue Ocean insist that guests have adequate personal diving and non-diving insurance to cover all diving and non-diving risks involved in the service provided by Blue Ocean. IT IS MY RESPONSIBILITY to check that my insurance provides adequate cover and that I dive within the limits of the cover provided. Chamber costs are high in Egypt. We also advise that it is important to have good travel insurance to cover accidents of a general nature.

JURISDICTION: The contract between you and Blue Ocean is made on the terms of these booking conditions, which are governed by Egyptian Law and clients shall be subject to the sole jurisdiction of the Egyptian courts.